FAQs
Welcome to Our FAQ Section: Your Guide to a Seamless Shopping Experience
Shipping Queries:
HOW LONG AFTER ORDERING IS MY ORDER SHIPPED? We typically ship all orders within 2-4 business days. If you select Express shipping at checkout, we'll send your item via USPS Priority Mail once production is complete.
WHICH CARRIER DO YOU USE? We ship all items with USPS. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.
HOW LONG DOES IT TAKE TO ARRIVE? We ship all orders from our USA or Netherlands factories.
- USA: Within 2-5 business days
- Canada: Within 3-10 business days
- Europe: Within 2-5 business days
- Australia/NZ: Within 5-10 business days
- Rest of the World: Within 5-20 business days
Didn't Receive Your Order?
If you haven't received your order, please email us at info@giftedaway.com, quoting your order number from the confirmation email/SMS message. We'll help track down your order.
Expedited Shipping and Customs Information:
CAN I PAY EXTRA TO GET MY ITEM QUICKER? All items take between 1 and 3 business days to make. You can select Express shipping to have your item shipped via USPS Priority Mail within the USA.
WHAT ABOUT CUSTOMS FEES/TAXES? We do our best to help ensure your item arrives smoothly. Changes to EU customs regulations may result in VAT charges upon delivery. Check your country's tax authority for guidance.
Shipping Insurance and Product Protection:
SHIPPING INSURANCE (PACKAGE PROTECTION) Shipping insurance is offered at checkout, covering loss, theft, or damage in transit. To make a claim, contact our support team at info@giftedaway.com.
PRODUCT PROTECTION Some products offer a protection plan for damage or defects within 2 years of purchase. Terms and conditions apply; claims can be sent to info@giftedaway.com.
Cancellation, Exchanges, and Returns:
CAN I CANCEL OR CHANGE MY ORDER? Contact our support team at Giftedaway to check if changes or cancellation are possible.
MY ITEM IS DAMAGED/INCORRECT, WHAT DO I DO? Contact our support team at Giftedaway for any items that arrived damaged, defective, or the wrong item arrived, including a photo of the item.
We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from support first.
CAN I RETURN MY PURCHASE? We hope you'll love the item you purchased. If there's any concern about it or you are thinking of returning it, please contact our support team at Giftedaway for assistance, explaining your reasons for wanting to return it. We offer a 30-day returns policy from the date of purchase.
Please note, personalized items may be subject to a deduction from the refund amount as they cannot be restocked. Shipping and insurance are non-refundable.
MY ITEM LOOKS DIFFERENT TO THE ONLINE LISTING This is a very rare occurrence. We make every effort to accurately represent all designs and products, though some listings make use of life-like renderings instead of photos to show how the item will look. This allows our sellers to create many different products with their artwork, without needing to make & photograph thousands of products a day.
It's possible you may have an item that is showing a defect; please take a few photos and send them to our support team at Giftedaway for review, along with your order ID.
Customer support is provided by Giftedaway - they can be reached at info@giftedaway.com.